Well, after enduring 20 months of overcharged bills, frustrating customer services and dropouts more frequent than a quokka's digestive system, I finally said goodbye to 3 and went back to my old time fav: Optus.
Ive been waiting for this day a long time coming, and just to make sure there were not gonna be any nasty hidden costs in my termination from 3, I logged in and checked my account and bill details. Upon doing this, I stumbled upon my latest bill (yet to be paid) and saw something really irregular. For some unknown reason, 3 had decided to charge me from a period of 3/8 to 30/8 and then a SEPERATE billing period from 31/8 - 3/9.
I rang up and followed through the normal routine of getting to a live customer rep.. and eventually got through. I asked how this had happenehttp://www.invertedreality.com/wp-admin/upload.php?style=inline&tab=browse&post_id=117&_wpnonce=1c9b297461&ID=122&action=view&paged
 d, and they gave me all sorts of responses, badly constructed sentences that were confusing, but suggestive of me being the source of the hiccup. To cut the long story short, I managed to claim back almost $37 credit to my current bill.
I ended the call.
I asked for an extended lunchbreak, and went to an Optus service provider down the road.
About 45 mins later, Same call features, better coverage, friendlier LIVE customer service, Credit to offset my 3 cancellation fees (and with change!) Built in no fuss Insurance plan and a 0 dollar SE W880i Walkman phone! It couldnt been sweeter.
This phone is absolutely beautiful. Slim, light, and amazing screen and sound quality. Pure Sony...